Aviation & Travel Services

L.E.K. Consulting advises global airline, airport, hospitality, and travel and tourism companies through each stage of growth. Our diverse offerings cover core services in StrategyMergers & Acquisitions (M&A)Marketing & Sales and Strategy Activation. We also tailor our offerings to address your unique requirements.

Service Sample Service Components
Airline Commercial Strategy
  • Alliance appraisal
  • Ancillary revenue and merchandising strategies
  • Competitive strategies
  • Contact center strategies and optimization
  • Distribution strategies
  • Fleet planning and analysis
  • In-flight entertainment and communications connectivity (IFEC) strategies
  • Loyalty programs
  • Marketing strategies
  • Media optimization
  • Network planning and development
  • New products and service development, planning and implementation
  • Pricing strategies
  • Sales force effectiveness
Airline Business Strategy
  • Business model evolution
  • Business unit strategies
  • Contract valuation and negotiation (e.g., regionals and airports)
  • Fleet planning and analysis
  • Layout of Passenger Accommodations (LOPA) optimization
  • Long-term corporate/group strategy
  • Long-term shareholder value planning systems and development
  • Mergers & acquisitions, and joint ventures
  • Outsourcing
  • Post-merger/acquisition integration programs
  • Restructuring
  • Spin offs (e.g., maintenance, repair and overhaul [MROs]; catering; cargo; and loyalty programs)
Airline Operations
Performance Improvement
  • Sustainable cost reduction through streamlining processes and procedures
  • Fleet optimization
  • Flight operations (both training and crew scheduling/ utilization)
  • Irregular operations (IROPS) planning and management
  • Key performance indicators (KPI) development
  • MRO optimization
  • On-time performance improvements
  • Operations control center optimization
  • Route profitability maximization 
Airport Strategic Planning
  • Portfolio strategy
  • Organizational design
  • M&A
  • Privatization
  • Regulatory submission
  • New model evaluation
Airport Route Development
  • Route development
  • Airline value analysis
  • Hub optimization
  • Traffic forecasting
  • Rate setting
Airport Infrastructure Development
  • Terminal strategy development
  • Airfield strategy
  • Capacity analysis and congestion assessment
  • Demand management strategies
  • Capital/operational trade-off analysis
  • Surface access strategies
Airport Retail Optimization
  • Digital strategies
  • Value chain positioning
  • Retail master planning
  • Business case development
  • Category strategy
  • Tender design
  • Market reviews
  • Contract negotiation and renegotiation
Airport Car Park Optimization
  • New product development
  • Competitive strategies
  • Pricing strategy
  • Yield management
  • Channel marketing
  • Infrastructure development

Tourism Strategic Planning

  • Business planning and review
  • Competitor analysis and benchmarking
  • Market/site assessment attractiveness
  • Portfolio review and asset maximization analysis
  • Pricing, licensing and merchandising strategies
  • Product development
  • Themed concept/format development

Tourism Business Strategy

  • Business model evolution
  • Long-term plan development
  • M&A/contract valuation
  • Network development

Tourism Customer and
Market Analysis

  • Customer segmentation
  • Loyalty programs

Please contact us at for additional information.