Executive Insights

Volume XIX, Issue 36 | June 7, 2017 | By: L.E.K. Consulting How value drivers link to value creation Aligning management responsibility for value drivers Value driver matrix Value driver map for petroleum marketing Value driver sensitivities — petroleum marketing Key value driver matrix — petroleum marketing

While maximizing shareholder value is an important corporate objective, it is not specific and accountable enough for operating management, who must also know which factors most influence value and which factors can be most easily affected. This Executive Insights presents an approach to increasing performance that will forge stronger links between operating performance measures and shareholder value creation.

Volume XIX, Issue 34 | June 1, 2017 | By: L.E.K. Consulting Intensive strategy analysis: A three-session approach Strategic programming spurs strategic execution

Successful strategic planning is not a mysterious process available to an exclusive group of top-performing companies. Value-creating strategies are the result of executive commitment, hard work and a well-defined approach. This Executive Insights illustrates some practical techniques for managing the development and execution of business strategies.

Volume XIX, Issue 27 | May 8, 2017 | By: Manny Picciola, Rob Wilson, Maria Steingoltz Rising food and labor costs Retail prepared foods pose a growing threat to foodservice operators

For the past decade, foodservice sales have been on a tear, outpacing those of the retail sector. In fact, in 2015, foodservice revenues surpassed retail revenues for the first time, as more and more consumers, emerging from a painful recession, opted to dine out with greater frequency. But foot traffic has begun to slow, stabilizing at or below 1% growth. As a result, foodservice operators will need to look elsewhere in order to build revenue. In this Executive Insights, we discuss findings from the 2017 L.E.K. Consulting U.S. Foodservice Operators Study.

Volume XIX, Issue 24 | March 30, 2017 | By: Remy Ossmann Store selection criteria of French shoppers Top reasons for hypermarket dissatisfaction

French retailers have focused on pricing for too long and have lost track of other key components of in-store client satisfaction. In this Executive Insights L.E.K. explores the three core components of a winning in store customer experience strategy

Volume XIX, Issue 22 | March 27, 2017 | By: Alex Evans Personalized nutrition is at the convergence of four major trends Price and complexity of offerings within the next-generation personalized nutrition market

The market for personalized nutrition programs looks promising. These programs present an alternative to conventional, one-size-fits-all strategies by utilizing information about an individual’s genetic and metabolic characteristics to design a bespoke plan comprising specific foods and supplements. This Executive Insights examines the conditions favoring further expansion of an already vibrant field.

Volume XIX, Issue 16 | March 2, 2017 | By: Chris Randall, Rob Wilson Selling, general and administrative expenses as a % of net sales (2015) State-level minimum wage (2016, 2020) Retailers’ minimum-wage increases Grocery retailer sales per SKU (2013)

The grocery and broader retail industry is at a turning point. In recent years, retailers and grocers have seen rapid evolution, thanks to trends such as consolidation, changing customer preferences and competition from disruptive innovators, chief among them Amazon. Meanwhile, margins — always notoriously thin — have come under stress from rising labor costs. This Executive Insights examines the factors contributing to rising labor costs and how grocers and retailers can respond.

Volume XIX, Issue 14 | February 27, 2017 | By: Jonathan Simmons Real personal disposable income growth (2010 – 20F) UK economic cycle (1980-2014) Recession amplitude and duration by sector (1990 vs. 2008)

The economic implications of Brexit are far from clear. For the retail and consumer sector, further uncertainty will expose the vulnerable. In this Executive Insights, Jonathan Simmons sets out eight key actions that companies and investors should take in order to build business resilience.

Volume XIX, Issue 12 | February 9, 2017 | By: Alex Evans, Gil Moran Time spent consuming various forms of media content (2015) Preference for favorite eSport vs. favorite traditional sport

L.E.K. Consulting recently conducted a survey among different age groups that looks at the various forces reshaping sports fandom in the U.S. In the first of a two-part Executive Insights series, we examine how engagement, preferences and trends across traditional and alternative segments (e.g., eSports), as well as emerging platforms (e.g., over-the-top broadband Internet television (OTT)), are poised to redraw the map for teams, leagues, broadcasters and marketers/retailers.

Volume XIX, Issue 10 | February 7, 2017 | By: Maria Steingoltz, Robert Haslehurst Indicators of fads Fad vs. durable trend characteristics Potential solutions to transform a fad into a trend or generate sustainable revenue from a fad product with limited staying power

Every year, a handful of consumer products become runaway hits. Pet Rocks, Beanie Babies, the Atkins Diet, inline skates and paintball arenas are good examples of fads, whereas Lego, yoga and natural shampoos became part of an established and consistently growing market. This Executive Insights takes a deeper look at fads versus trends, which is crucial to investment strategy and revenue projection across industries, from technology to toys to consumer services.

Volume XIX, Issue 9 | February 6, 2017 | By: Stuart Jackson

Boards of directors play two roles. They must protect value by helping companies avoid unnecessary risks, and they must build value by ensuring that the companies change quickly enough to address emerging competitive threats, evolving customer preferences and disruptive technologies. In this Executive Insights, L.E.K. Consulting discusses four ways boards can become better challengers and champions of change.